❄️☃️Snow Frog🐸🥕Winter Limited❄️

FAQ – Shipping & Returns

Q1: How long does it take to ship?

*** Our store has just opened. Orders will be shipped from mid-October as we finalize the systems. ***

Thank you for your patience and support! We can’t wait to send our best products to you!

* Since each soft vinyl toy is hand-painted with care, shipping will take about 1–2 weeks. Thanks for your patience!

Q2: How long does international shipping take?

* After shipment, orders usually arrive within 1–2 weeks with a tracking number provided. Thank you for your patience!

*US Shipping is temporarily unavailable due to Hongkong Post service suspension. DM or email us for assistance. Thank you for your understanding!

Q3: What if an item is missing or defective?

* Most of our items are handmade or semi-handmade, making each piece unique. Please consider this before ordering if you require perfection.

* If you receive a missing or defective item, please contact us immediately. We will arrange a replacement or exchange.

Q4: How can I contact you?

* You may reach us via email or Instagram DM, and we will respond as promptly as possible.

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FAQ – 出貨與退換貨

Q1：商品多久會出貨？

*** 由於本店剛開業，現正進行系統測試，為確保服務及出貨穩定，所有訂單將於十月中旬起發貨。***

感謝您的耐心等待與支持，期待將最好的商品送到您手中！

* 所有軟膠玩具皆由人手上色，因此出貨時間約需 1–2 週，敬謝耐心等待！

Q2：國際運送需要多久？

* 寄出後通常 1–2 週送達，我們會附上運單號方便你追蹤，感謝你的耐心等待！

* 美國寄送暫停：由於香港郵政暫停美國部分郵政服務，暫時無法寄送包裹。如需協助，請私訊或電郵我們。感謝你的理解！

Q3：商品缺件或瑕疵怎麼辦？

* 商品多為手作或半手工製作，每件都獨有特色，完美主義者請慎下單。

* 若收到商品有缺件或嚴重瑕疵，請立即通知我們，我們會補發或處理換貨。

Q4：如何聯絡我們？

* 可透過電子郵件或 Instagram 私訊聯絡，我們會盡快回覆。