Froggy Hand Towel🐸👅

FAQ – Shipping & Returns

Q1: How long does it take to ship?

* Since each soft vinyl toy is hand-painted with care, shipping will take about 1–2 weeks. Thanks for your patience!

Thank you for your patience and support! We can’t wait to send our best products to you!

Q2: How long does international shipping take?

* After shipment, orders usually arrive within 1–2 weeks with a tracking number provided. Thank you for your patience!

Q3: What if an item is missing or defective?

* Most of our items are handmade or semi-handmade, making each piece unique. Please consider this before ordering if you require perfection.

* If you receive a missing or defective item, please contact us immediately. We will arrange a replacement or exchange.

Q4: How can I contact you?

* You may reach us via email or Instagram DM, and we will respond as promptly as possible.

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FAQ – 出貨與退換貨

Q1：商品多久會出貨？

* 所有軟膠玩具皆由人手上色，因此出貨時間約需 1–2 週，敬謝耐心等待！

感謝您的耐心等待與支持，期待將最好的商品送到您手中！

Q2：國際運送需要多久？

* 寄出後通常 1–2 週送達，我們會附上運單號方便你追蹤，感謝你的耐心等待！

Q3：商品缺件或瑕疵怎麼辦？

* 商品多為手作或半手工製作，每件都獨有特色，完美主義者請慎下單。

* 若收到商品有缺件或嚴重瑕疵，請立即通知我們，我們會補發或處理換貨。

Q4：如何聯絡我們？

* 可透過電子郵件或 Instagram 私訊聯絡，我們會盡快回覆。